Customer Service 2020-08-19T20:31:23-04:00

Customer Service

Where to Purchase Our Products

SaBio Therapeutics supplements are sold and administered under the supervision of physicians and other qualified healthcare  professionals. We disallow sales through mass marketers and chain drugstores.

How to Place an Order

SaBio Therapeutics sells its products exclusively to healthcare professionals. Orders can be placed by phone or our website. Orders may be phoned-in on at 561-948-3609, Monday through Friday from 9 am to 5 pm, EST. Secure orders can be placed online 24 hours a day by logging in and visiting the Products section of our website.

Same Day Shipping

Orders received by 2:00 pm EST are shipped same day, via USPS 2-Day service.

Return Policy

• Proof of purchase is required.

• Products purchased from an unauthorized seller do not come with guarantee and will not be accepted.

• Unopened items may be returned within 30 days, except for private label or heat sensitive items, which are non-returnable.

• Any claims of shortage or damage must be made within 72 hours of receipt in order to qualify for return/replacement 

• A restocking fee of 20% will be charged.

• Prior authorization by our CSR team is required.

• All bar codes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.

Distributor Volume Discounts

  • Shipments over $2,000 10%
  • Shipments over $1,000 8%
  • Shipments over $500 5%
  • Shipments over $250 Shipping is free (US orders)

Shipping Charges/2 Day Delivery

  • Orders placed before 2:00 pm ET will ship same day.
  • Shipping is FREE for US orders over $250 (exceptions may apply).
  • Orders under $250 please add $9.00 for shipping & handling.
  • Orders outside of our 1-2 day USPS delivery zone will ship UPS 2-Day Air at no additional charge.
  • For Alaska, Hawaii, and Puerto Rico, there is a $12 flat rate shipping fee and free shipping is at $400.
  • Please note that USPS does not deliver to P.O. Boxes and will only accept shipments to a valid street address.

Payment Terms

Orders are shipped pre–paid by Discover, MasterCard, VISA or American Express.

Privacy Policy

SaBio Therapeutics is committed to protecting the privacy of our valued customers. Please see our Privacy Policy.

Forgotten Password

If you’ve forgotten your password, simply go to your login page, click on the lost your password link, enter your username or email address, and a new password will be emailed to you.

Website Registration/Online Ordering

Once registered with SaBio Therapeutics via our account setup form or website, validation and access to online ordering will be provided within 48 hours.

Contact Us

Please visit the Contact Us  page.